Office Opening Hours:
Monday to Friday: 9.00am – 5.00pm
Saturday: 8.00am – 10.00am
Sundays & Bank Holiday Weekends (including the Saturday): Closed
* No collections available until further notice
If you contact us outside of our normal trading hours an answer phone service is available to receive any orders or messages, alternatively email us via firstname.lastname@example.org
Delivery is free of charge.
We deliver Monday to Saturday and have no minimum order value (we deliver as little or as much as you need free of charge).
Goods will be delivered the next working day anytime between the hours of 9.00am and 5.00pm (we regret that we are unable to offer timed delivery slots).
For next working day delivery orders must be received by 5.00pm.
If you urgently require stock we are normally able to deliver any orders placed prior to 10.00am on a same day basis (subject to stock availability). Please contact us on 01983 291758 if you require a same day delivery.
* Please note that delivery is only available on the Isle of Wight.
All orders must be signed for on delivery, unless you have given your consent at the time of placing your order, for the order to be left without a signature.
Please note if your order is left without a signature the goods must have been paid for in advance and you forfeit your right to make a claim against ourselves in the event of loss or damage.
Shortages & Damages:
It is your responsibility to check your delivery for shortages or damages.
All shortages and damages must be reported to us within 24 hours of receiving your goods. Reporting shortages or damages after this time is subject to our discretion.
Returns & Cancellations:
You have the right to cancel an order at any time up to the end of seven working days after you have received your delivery.
If you change your mind about a purchase and ask us to cancel your order we can do this and issue a full refund providing that the order has not yet been dispatched.
If you cancel an order after the goods have been dispatched or delivered then the following will apply:
- You must contact us to request collection no later than seven days after receipt.
- All goods returned to us must be received in the original un-used condition and in the original packaging with any supporting documentation.
- Unless faulty we will not accept the return of or refund any goods that have been opened or used.
If you refuse to accept a delivery because you wish to cancel the order the goods will be returned to us and we will issue you with a full refund within seven working days.
Refunds will only be issued using your original method of payment.