Delivery and Returns

Office Opening Hours:

Monday to Friday: 9.00am – 5.00pm

Saturday: Deliveries Only

Sunday & Bank Holiday Weekends (including the Saturday): Closed

 

Click / Call Collection Point Opening Hours:

Kingston Road, East Cowes, Isle of Wight, PO32 6JS.

Monday to Friday: 9.00am – 2.00pm

Saturday: Closed

Sunday & Bank Holiday Weekends (including the Saturday): Closed

 

If you contact us outside of our normal trading hours an answer phone service is available to receive any orders or messages, alternatively email us via

Delivery:

Delivery is free of charge.

We deliver Monday to Saturday and have no minimum order value (we deliver as little or as much as you need free of charge).

Goods will be delivered the next working day anytime between the hours of 9.00am and 5.00pm (we regret that we are unable to offer timed delivery slots).

For next working day delivery orders must be received by 5.00pm.

If you urgently require stock we are normally able to deliver any orders placed prior to 10.00am on a same day basis (subject to stock availability). Please contact us on 01983 291758 if you require a same day delivery.

* Please note that delivery is only available on the Isle of Wight.

All orders must be signed for on delivery, unless you have given your consent at the time of placing your order, for the order to be left without a signature.

Please note if your order is left without a signature the goods must have been paid for in advance and you forfeit your right to make a claim against ourselves in the event of loss or damage.

Cash on delivery orders must be paid for at the time of delivery. No goods will be left if payment is not available.

Shortages & Damages:

It is your responsibility to check your delivery for shortages or damages.

All shortages and damages must be reported to us within 24 hours of receiving your goods. Reporting shortages or damages after this time is subject to our discretion.

Returns & Cancellations:

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel you order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

Should you wish to cancel your order, you can use the cancellation form provided at the end of our “Terms and Conditions” page, or alternatively you can notify us in writing by any durable medium (for example email or letter sent by post).

You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), or are otherwise out of the sealed package in which it was delivered to you.

If you have received the goods before you cancel your contract then you must send goods back to our collection address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and return them with the delivery driver.

Once you have notified us that you are cancelling your contract, and we have received the goods back, we will refund any sum debited by us within 14 calendar days via your original payment method.

We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of any unnecessary handling by you (for example using/opening the goods prior to cancellation).

Refunds will only be issued using your original method of payment.

 

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