Terms and Conditions

Online Terms and Conditions

These terms and conditions form the basis on which you can visit and use our website. Please read them carefully as they contain important information.

General Terms and Conditions

This site is owned and operated by Green Island Supplies Limited T/A Isle of Wight Packaging of 58 Osborne Road, East Cowes, Isle of Wight, PO32 6RY. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at sales@isleofwightpackaging.co.uk or 01983 291758.

1. The contract between us:
We must receive payment of the whole of the price for the goods that you order or your commitment to pay ‘cash on delivery’ where selected before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

2. Acknowledgement of your order:
To enable us to process your order, you will need to provide us with your email address. We will notify you by email as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

3. Ownership of rights:
All rights including copyright, in this website are owned by or licenced to Green Island Supplies Limited T/A Isle of Wight Packaging. Any use of this website or its contents, including copying or storing it or them in your whole or part, other then for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

4. Accuracy of content:
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

5. Damage to your computer:
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website.

6. Availability:
All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by email or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

7. Ordering Errors:
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process. We are able to correct any errors on your order up to the point of dispatch on the day of delivery/collection. Please contact us on 01983 291758 to correct any errors.

8. Price:
The prices payable for goods that you order are as set out on our website. All prices exclude VAT at the current rates and are correct at the time of entering information. VAT is added during the checkout process.
Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

9. Payment Terms:
We will take payment upon receipt of your order from your chosen payment method. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
If you choose to pay for your goods via the “cash on delivery” method this means that you agree to hand the driver payment in full in cash at the time of delivery. Any goods paid for via this method will not be left unless payment is made in full. Please note that we do not accept cheques as a form of payment.

10. Delivery Charges:
Delivery is free of charge.

11. Delivery and Collection:
11.1 Our delivery process for goods is described in the “Delivery & Returns” page on our website.
11.2 Collection of goods can be made from Isle of Wight Packaging, Kingston Road, East Cowes, Isle of Wight, PO32 6JS if selected during the checkout process on our website.
11.3 Please note that we are only able to deliver goods to addresses on the Isle of Wight.
11.4 For next day delivery orders must be received before 5pm. Orders placed after 5pm will not be received and processed by our office until the next working day.
11.5 We will deliver goods to the address you specify for delivery in your order. It is important that the address is accurate. Please be precise about where your would like the goods left if you are out when we deliver (notes can be added to orders during the checkout process in the field described as “order notes”). We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. In any event, we will aim to deliver your goods the next business day, after the day we receive your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
11.6 You will become the owner of the goods you have ordered when they have been delivered to you assuming payment has been received in full. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

12. Risk and Ownership:
Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to collect your goods then the risk passes to you as soon as the goods are handed to you. You will only own the goods once they have been successfully delivered or collected.

13. Cancellation Rights:
13.1 Under The Consumer Contacts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
13.2 Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us in writing by any durable medium (for example email or letter sent by post).
13.3 You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), or are otherwise out of the sealed package in which it was delivered to you.
13.4 If you have received the goods before you cancel your contract then you must send goods back to our collection address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and return them with the delivery driver.
13.5 Once you have notified us that you are cancelling your contract, and we have received the goods back, we will refund any sum debited by us within 14 calendar days via your original payment method.
13.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of any unnecessary handling by you (for example using/opening the goods prior to cancellation).

14. Cancelation By Us:
14.1 We reserve the right not to process you order if:
14.1.1 we have insufficient stock to deliver the goods you have ordered;
14.1.2 we do not deliver to your area; or
14.1.3 one or more of the goods you have ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2 If we do not process your order for the above reasons, we will notify you by email and will re-credit to your account any sum deducted by us from you original payment method as soon as possible but in any event within 14 days.

15 Liability:
15.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them (excludes bespoke orders) and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.
15.2 We are only responsible for losses that are a natural, foreseeable consequence of our breech of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
15.3 Further more, we do not accept liability for any losses related to any business of yours including but not limited to; lost data, lost profits, lost revenues or business interruption.
15.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
15.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Consumer Rights Act 2015) relating to faulty and/or misdescribed goods.

16 Notices:
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Isle of Wight Packaging, 58 Osborne Road, East Cowes, PO32 6RY and all notices from us to you will be displayed on our website from time to time.

17. Changes To Legal Notices:
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

18. Law, Jurisdiction and Language:
This website, any content contained therein and any contract brought into being as a result of usages of this website are governed by and constructed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contract as concluded in English.

19. Invalidity:
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

20. Privacy:
You acknowledge and agree to be bound by the terms of our privacy policy. Our privacy policy is set out on the “Privacy & Cookie Policy” page on our website.

21. Third Party Rights:
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

 

CANCELLATION FORM

To Green Island Supplies T/ A Isle of Wight Packaging, 58 Osborne Road, East Cowes, Isle of Wight, PO32 6RY

I/We* hereby give you notice that I/we* cancel my/our* contract for the sale of the following goods.

Ordered on/Received on*: …………………………………………..

Name of consumer(s): …………………………………………..

Address of consumer(s): …………………………………………..
……………………………………………………………………………………….

Signature of consumer(s): ………………………………………….. (only if this form is notified on paper)

Date: …………………………………………..

*Delete as appropriate